Customer Support
Return & Refund Policy
At ZoZii, we strive to deliver premium quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our return process is designed to be simple and transparent.
Return Eligibility
- • Return requests must be initiated within 7 days from the delivery date.
- • Items must remain unused, unwashed and in original condition.
- • Original tags, labels and packaging should remain intact.
- • Products showing signs of use, damage or alteration may not qualify for return.
Non-Returnable Products
- • Customized or personalized products.
- • Gift cards or promotional items.
- • Products purchased during clearance / final sale events.
- • Damaged products caused by misuse after delivery.
Refund Process
Once your returned item is received and inspected, the refund process will begin. Refunds are generally processed within 5–10 business days to the original payment method. Processing time may vary depending upon your payment provider.
Exchange Policy
We currently offer exchanges only for size or damaged product issues subject to stock availability. Exchange requests must be raised within the return eligibility period.
Return Procedure
1. Contact ZoZii customer support.
2. Provide your order number and reason for return.
3. Our team will review and arrange pickup (if applicable).
4. Once approved, refund / exchange processing will begin.
Need Assistance?
For return related assistance contact us:
Email : support@zozii.in
WhatsApp : +91 XXXXX XXXXX